At Arukah Global Consultancy, we are committed to providing high-quality consulting services to our clients. We understand that sometimes plans change, and we aim to offer a fair and transparent refund and cancellation policy.
1. Cancellation Policy
1.1 Client-Initiated Cancellations
- One-on-One Sessions or Consultations
Clients may cancel scheduled sessions with at least 24 hours’ notice prior to the appointment time. If canceled within this window:- A full refund will be issued, or
- The session may be rescheduled at no additional cost.
- Late Cancellations (<24 hours)
Cancellations made less than 24 hours before the session will be non-refundable. Rescheduling may be permitted once at the discretion of the consultant. - No-Show Policy
If a client fails to attend a scheduled session without prior notice, the session will be considered forfeited and non-refundable.
1.2 Arukah Global Consultancy Cancellations
If we need to cancel a scheduled session for any reason:
- Clients will be notified as soon as possible.
- A full refund will be issued, or the session will be rescheduled at a mutually convenient time.
2. Refund Policy
2.1 One-Time Consulting Services
Refunds are available under the following conditions:
- A full refund is provided if cancellation is made at least 24 hours before the scheduled session.
- No refunds for cancellations made within 24 hours or for completed sessions.
2.2 Packages or Retainer Agreements
- For multi-session packages or monthly retainers, unused sessions may be refundable only if the client terminates the agreement with at least 7 days’ notice before the next billing cycle.
- A pro-rated refund may be issued for unused sessions at the discretion of Arukah Global Consultancy.
3. Processing Refunds
- Refunds, when applicable, will be processed to the original method of payment within 7–10 business days or as per agreement contract.
- All refund requests must be submitted in writing via email to: info.arukahglobalconsultancy@gmail.com
4. Non-Refundable Fee
- Completed consulting hours
- Administrative or onboarding fees (if applicable)
- Any Government Fees, GST, or Bank Transfer Commission (if applicable)
- Any other clause mentioned in the agreement contract and agreed by the Candidate will be non-refundable.
5. Contact
For questions or requests related to cancellations or refunds, please contact: info.arukahglobalconsultancy@gmail.com